
This innovative SIMANTAP PUAS application streamlines service feedback collection in PKM-Guluk Guluk Jawat Sumenep, East Java. Designed to comply with the Indonesian Minister of Administrative Reform and Bureaucratic Reform's regulations, SIMANTAP PUAS offers two convenient survey methods: a standard survey and a customizable questionnaire.
User feedback is securely stored in an online database, enabling the generation of comprehensive reports detailing service quality and performance, ultimately calculating a Community Satisfaction Index. The app leverages the reliable Likert scale for accurate data analysis, giving administrators clear insights to pinpoint areas for improvement. Administrators also enjoy full control over questionnaire content and a dedicated report printing function for Windows platforms. Addressing customer dissatisfaction is also a key feature.
Key Features of SIMANTAP PUAS:
- Flexible Survey Options: Choose between a standard survey or a fully customizable questionnaire.
- Regulatory Compliance: Developed in accordance with Ministerial Regulation No. 14 (Year unspecified), ensuring adherence to best practices.
- Centralized Data Management: An online database provides easy access to all collected feedback.
- Actionable Insights: Detailed reports on key metrics (including Interval Value, Conversion Interval Value, Service Quality, and Performance Services Unit) are generated for informed decision-making.
- Accurate Measurement: The Likert scale ensures reliable and comprehensive feedback analysis.
- Efficient Reporting: A dedicated module allows administrators to easily print reports for distribution.
In summary: SIMANTAP PUAS offers a streamlined, regulated, and data-driven approach to service evaluation. Its features empower administrators to enhance service quality and boost community satisfaction. Download the app today and begin improving your services!
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